Customer Experience Pro - On-Site Support & Resolution

TaskUs; Imus; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Free food on-site

Gym & recreation

Daycare on-site

Unlimited coffee

Job summary

TaskUs Imus is seeking compassionate customer-care teammates to deliver world-class support across calls, emails, and live chat. You will handle inquiries, troubleshoot issues, document interactions, and stay aligned with client KPIs and confidentiality.

Join our Ridiculously Good culture with on-site perks and ongoing trainings, empowering cross-functional and global teamwork while you grow your career in a fast-paced setting.

Qualifications

• Willing to work on-site at TaskUs Imus with no prior BPO experience required.
• Completed at least 2 years in college; strong communication skills.
• Computer literate; proficient with Windows, Mac OS, Office and Google apps.
• Typing speed of at least 40 WPM; good problem solving and attention to detail.

Responsibilities

• Provide accurate and timely responses for inquiries via calls, email and live chat.
• Perform data and research tasks; apply basic troubleshooting techniques.
• Manage and resolve customer complaints; route calls to proper resources.
• Document all customer interactions per standard operating procedures.
• Maintain confidentiality of logins and passwords; meet client KPIs and training.
• Participate in internal and external trainings; provide feedback to management.

Skills

Verbal communication

Written communication

Problem solving

Multitasking

Self-motivation

Education

Some college completed

Tools

Windows OS

Apple OS X

Microsoft Office

Google Apps

Job description

TaskUs Imus is seeking compassionate customer-care teammates to deliver world-class support across calls, emails, and live chat. You will handle inquiries, troubleshoot issues, document interactions, and stay aligned with client KPIs and confidentiality.

Join our Ridiculously Good culture with on-site perks and ongoing trainings, empowering cross-functional and global teamwork while you grow your career in a fast-paced setting.