On-Site Customer Support Pro — Elevate Customer Experience

TaskUs; Antipolo; On-site; PHP 210,000 - 280,000; Full time

Benefits offered by this job

Scholarship program for children

Enhanced health benefits (HMO) for up

Job summary

TaskUs Antipolo is hiring a Customer Service Representative to handle calls, email and live chat support in a fast-paced, on-site environment. You will filter client content, perform data tasks, and apply basic troubleshooting while maintaining confidentiality and achieving client KPIs.

Willingness to work cyclical schedules and a strong focus on customer satisfaction are required; 1 year BPO experience is preferred. Antipolo site offers on-site facilities and growth opportunities.

Qualifications

• At least 1 year of BPO experience.
• Experience with phone, email and live chat support is a plus.
• Willing to work on cyclical schedules.
• Strong verbal and written communication and comprehension.
• Proficient with Windows OS, macOS, MS Office and Google apps.
• Typing test: 30 WPM with 90% accuracy.
• Detail-oriented with strong problem solving and customer focus.

Responsibilities

• Receive inbound and/or place outbound calls.
• Provide accurate and timely responses via email and live chat support channels.
• Filter content from the client's website and perform data/research tasks.
• Provide support through basic troubleshooting techniques and resolve complaints.
• Document customer interactions following SOP and escalate when needed.
• Meet client KPIs and strive for high customer satisfaction.

Skills

BPO experience

Phone support

Email support

Live chat support

Communication skills

Typing 30 WPM

Multitasking

Independent worker

Tools

Windows OS

Microsoft Office

Google apps

macOS

Job description

TaskUs Antipolo is hiring a Customer Service Representative to handle calls, email and live chat support in a fast-paced, on-site environment. You will filter client content, perform data tasks, and apply basic troubleshooting while maintaining confidentiality and achieving client KPIs.

Willingness to work cyclical schedules and a strong focus on customer satisfaction are required; 1 year BPO experience is preferred. Antipolo site offers on-site facilities and growth opportunities.