TaskUs Molino - Customer Service Representative (Onsite, Non-Voice)

GrowthHire Strategies; Cavite City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Scholarship program for children

Enhanced health benefits (HMO)

Free food on-site

Gym and recreational areas

Job summary

A leading outsourcing company in Cavite City is seeking a Customer Service Representative. Your role involves managing customer interactions through calls and emails, resolving complaints, and ensuring client satisfaction. Candidates must be at least high school graduates, with or without BPO experience. The company offers a supportive environment and various employee benefits, including health coverage and a scholarship program. This position allows for both onsite and virtual work opportunities.

Qualifications

• At least High School graduate.
• With or without experience in BPO.
• Open to newbies in the field.

Responsibilities

• Receive inbound and outbound calls.
• Provide accurate responses via email and chat.
• Manage and resolve customer complaints.
• Meet client mandated KPIs.
• Participate in training and seminars.

Skills

Customer service skills

Communication skills

Basic troubleshooting

Education

High School graduate

Job description

TaskUs Molino is hiring! If you're ready to kickstart your career or take it to the next level, this is your moment! You may apply ONSITE or VIRTUAL.

Campaign: Onsite, Non-Voice

Job Requirements

• At least High School graduate both Old and New Curriculum graduates are accepted
• With or without BPO experience
• Newbies accepted
• This is ONSITE role.

As a Teammate (Customer Service Representative), your responsibilities are to:

• Receive inbound and/or place outbound calls.
• Provide accurate and timely responses via email and live chat support channels.
• Filter content from the client's website.
• Perform data and research functions.
• Provide support through known basic troubleshooting techniques.
• Manage and resolve customer complaints.
• Identify and elevate priority issues.
• Route calls to the appropriate resource when necessary and document customer interactions following standard operating procedures.
• Always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client.
• Meet and exceed client mandated KPIs (Key Performance Indicators).
• Ensure consistent performance based on a continuous improvement model.
• Guarantee that all logins and passwords (both Internal & External) are kept confidential.
• Participate in all Internal and External mandated trainings and/or seminars.
• Have knowledge, understanding, and compliance with TaskUs policies and procedures.
• Provide feedback to management on possible problems or areas of improvement.
• Perform other duties as assigned by management.

Why Join TaskUs?

Join TaskUs, Business Intelligence's 2022 “Best Place to Work,” and experience a workplace that truly commits to being #PeopleFirst! These Ridiculously Good perks and benefits* are available for you!

Employee benefits:

• Scholarship program for your children
• Enhanced health benefits (HMO) extended to up to 2 dependents including same sex partners
• Free Wellness & Resiliency programs extended to household members
• Retirement savings program with company matching

On-site facilities and benefits:

• World-class, Ridiculously Refreshing workspaces
• Gym and recreational areas
• Unlimited coffee
• Food Forward: Free food on-site!
• Daycare for your kids while you're on shift
• Happy Hours, Time-Outs, and other on-site events to enjoy

*Terms & Conditions apply

About Us

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech, and HealthTech. As of March 31, 2022, TaskUs had approximately 45,800 employees across twenty-three locations in 12 countries, including the United States, the Philippines, and India.

At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.