Customer Care Specialist — World-Class Support

TaskUs; Las Piñas; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Professional growth opportunities

Inclusive workplace

Job summary

TaskUs is seeking a Customer Care Specialist to deliver world-class service through email and live chat, ensuring accurate, efficient, and respectful interactions. You will address inquiries promptly, research responses, and collaborate with internal teams to resolve issues while adhering to client guidelines.

Requirements include a high school diploma and fluent English. Join TaskUs to grow within a People First culture and contribute to a positive customer experience across multiple channels.

Qualifications

• Must be fluent in English with strong reading and writing skills.
• Excellent communication abilities in email and chat formats.

Responsibilities

• Deliver exceptional customer service by promptly addressing inquiries and resolving issues.
• Research and provide accurate responses to inquiries via email and live chat.
• Navigate internal documentation to provide world-class service.
• Elevate priority or unresolved issues to appropriate internal teams.
• Route calls and document customer interactions per SOPs.
• Identify trends in issues and communicate findings.
• Maintain high standards of customer satisfaction per client guidelines.
• Follow protocols, KPIs, guidelines, and company policies.
• Collaborate with team members and other departments to resolve issues.
• Participate in mandated training and learn TaskUs policies.

Skills

Fluent English

Education

High School Diploma

Job description

TaskUs is seeking a Customer Care Specialist to deliver world-class service through email and live chat, ensuring accurate, efficient, and respectful interactions. You will address inquiries promptly, research responses, and collaborate with internal teams to resolve issues while adhering to client guidelines.

Requirements include a high school diploma and fluent English. Join TaskUs to grow within a People First culture and contribute to a positive customer experience across multiple channels.