On-Site Customer Support Pro — Elevate CX & KPIs

TaskUs; Philippines; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Scholarship program

Enhanced health benefits

Free wellness programs

Retirement savings program

Free food on-site

Gym access

Daycare for kids

Job summary

TaskUs in Las Piñas is hiring Customer Service Representatives to ensure exceptional customer experiences. As a Teammate, responsibilities include managing inbound calls, providing support through email and chat, and resolving customer complaints while meeting KPIs.

Applicants should have strong communication skills, multi-tasking abilities, and prior experience in customer service. TaskUs offers competitive benefits like enhanced health coverage and onsite facilities, ensuring employees come

Qualifications

• Strong verbal and written communication skills.
• Computer literate and proficient in Windows and Apple OS.
• Able to perform under pressure and multitask effectively.

Responsibilities

• Manage customer interactions via phone, email, and live chat.
• Document customer interactions following standard procedures.
• Ensure customer satisfaction while meeting client KPIs.

Skills

Customer service experience

Communication skills

Problem solving

Typing (30 WPM, 90% accuracy)

Multitasking

Tools

Microsoft Office

Google applications

Windows OS

Apple OS X

Job description

TaskUs in Las Piñas is hiring Customer Service Representatives to ensure exceptional customer experiences. As a Teammate, responsibilities include managing inbound calls, providing support through email and chat, and resolving customer complaints while meeting KPIs.

Applicants should have strong communication skills, multi-tasking abilities, and prior experience in customer service. TaskUs offers competitive benefits like enhanced health coverage and onsite facilities, ensuring employees come