Customer Experience Pro: Delight Clients

Prime@Technology Specialist, Inc.; Philippines; On-site; PHP 203,000 - 243,000; Full time

Job summary

Prime@Technology Specialist, Inc. in Makati is urgently hiring a Customer Care & Experience Specialist to manage inquiries through calls and emails. The role offers ₱20,000/month and involves coordinating with other departments to resolve issues.

The candidate should be a college graduate with at least 1 year in customer service, strong communication, and problem-solving skills; experience with multicultural customers is a plus.

Qualifications

• College graduate required.
• At least 1 year experience in a customer service environment.
• Experience handling calls, emails, and customer inquiries.
• Good communication and problem-solving skills.
• Experience working with different cultures/countries is an advantage.
• Customer-focused and detail-oriented.

Responsibilities

• Handle customer inquiries and concerns through calls, emails, and other channels.
• Resolve customer concerns efficiently and professionally.
• Coordinate with other departments for issue resolution.
• Assist with escalated concerns and customer experience improvements.
• Gather accurate customer information and feedback.

Skills

Customer service

Communication

Problem solving

Multicultural awareness

Education

College graduate

Job description

Prime@Technology Specialist, Inc. in Makati is urgently hiring a Customer Care & Experience Specialist to manage inquiries through calls and emails. The role offers ₱20,000/month and involves coordinating with other departments to resolve issues.

The candidate should be a college graduate with at least 1 year in customer service, strong communication, and problem-solving skills; experience with multicultural customers is a plus.