Customer Experience Specialist — Hybrid & Multichannel

AS White Global; Manila; Hybrid; PHP 320,000 - 420,000; Full time

Benefits offered by this job

Great Place to Work certification

Global travel opportunities

Medical care for you and your family

Generous paid leave

LinkedIn Learning access

Job summary

AS White Global in Manila is seeking a Customer Service Officer to deliver exceptional support across eCommerce, Branded Partnerships and Retail channels. You will handle inquiries, resolve issues, and help maintain our high service standards.

The role offers a hybrid setup (4 days onsite, 1 day remote) after a 6-month probation, with opportunities to grow through training and collaboration with an APAC-wide team.

Qualifications

• Minimum 2 years of customer service and order processing experience in retail, fashion, sportwear or e-commerce.
• Proficiency in Microsoft Office and basic CRM systems.
• Strong written and verbal communication skills.
• Excellent problem-solving, analytical and detail-oriented abilities.
• Ability to work independently and collaboratively with tight deadlines.
• Organised, creative and strategic thinker with a fast-paced mindset.

Responsibilities

• Manage daily customer communications across all support channels with timely, professional, brand-aligned responses.
• Process online orders, track shipments, and resolve delivery-related issues.
• Provide product knowledge and support customers pre- and post-purchase.
• Monitor customer feedback, manage open cases, and escalate complex issues as needed.
• Collaborate cross-functionally with Sales, Logistics, Marketing and other teams to improve service delivery.
• Maintain accurate records of customer interactions in CS systems.
• Support and guide customer service teams through training and coaching.

Skills

Customer service

Order processing

CRM basics

Microsoft Office

Written communication

Team collaboration

Tools

CRM systems

Job description

AS White Global in Manila is seeking a Customer Service Officer to deliver exceptional support across eCommerce, Branded Partnerships and Retail channels. You will handle inquiries, resolve issues, and help maintain our high service standards.

The role offers a hybrid setup (4 days onsite, 1 day remote) after a 6-month probation, with opportunities to grow through training and collaboration with an APAC-wide team.