Customer Experience Specialist – Call Center (On-site, QC)

iCrescendo Inc.; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Performance Bonus

Employee of the Month Award

Incentives

Job summary

A customer service company in Quezon City is looking for a Customer Service Representative to handle customer inquiries and provide accurate information regarding products and services. The ideal candidate should possess a bachelor's degree in a relevant field, with 0-2 years of experience preferred. Strong verbal communication skills and the ability to maintain professionalism during customer interactions are essential. Performance bonuses and recognition awards are offered as part of employee benefits.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 0–2 years of experience in customer service or call center environment.
• Strong verbal communication skills.

Responsibilities

• Handle customer inquiries and provide accurate information regarding products and services.
• Resolve customer complaints promptly and efficiently.
• Document interactions with customers in the company database.
• Assist in upselling and cross-selling products to customers.
• Maintain a positive and professional attitude during all customer interactions.

Skills

Strong verbal communication skills

Ability to handle stressful situations

Empathetic and customer-focused attitude

Education

Bachelor's degree in a relevant field

Job description

A customer service company in Quezon City is looking for a Customer Service Representative to handle customer inquiries and provide accurate information regarding products and services. The ideal candidate should possess a bachelor's degree in a relevant field, with 0-2 years of experience preferred. Strong verbal communication skills and the ability to maintain professionalism during customer interactions are essential. Performance bonuses and recognition awards are offered as part of employee benefits.