Retail Service Pro - Onsite, Health Benefits

Caldwell Communications Consultancy Philippines; Caloocan; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive pay and incentives

Opportunities for career growth and skill development

Supportive, team-oriented work environment

Job summary

A leading communication consultancy in Caloocan is seeking a Retail Customer Service Representative to assist shoppers with inquiries, purchases, and returns while providing excellent service. Responsibilities include handling inquiries via phone, email, or chat, providing product information, and assisting with transactions. The role requires a High School or Senior High School graduate who is customer-focused and detail-oriented. The company offers competitive pay, opportunities for growth, and a supportive work environment.

Qualifications

• High School or Senior High School graduate (College preferred).
• Customer-focused and detail-oriented.
• Basic computer and multitasking skills.
• Willing to work onsite in Metro Manila.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide product and pricing information.
• Assist with orders, returns, and exchanges.
• Maintain accurate records of transactions.
• Escalate complex issues to supervisors.
• Meet quality, productivity, and customer satisfaction standards.

Skills

Customer Service Team Player

Problem Solving

Technical Skills

Organizational Skills

Strong Work Ethic

Education

High School or Senior High School graduate

Job description

A leading communication consultancy in Caloocan is seeking a Retail Customer Service Representative to assist shoppers with inquiries, purchases, and returns while providing excellent service. Responsibilities include handling inquiries via phone, email, or chat, providing product information, and assisting with transactions. The role requires a High School or Senior High School graduate who is customer-focused and detail-oriented. The company offers competitive pay, opportunities for growth, and a supportive work environment.