Customer Experience Specialist (Entry)

Gratitude Philippines; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A service-oriented company in the Philippines is looking for a Customer Service Representative to respond to inquiries via phone, email, or chat. The ideal candidate will provide exceptional service, resolve complaints, and document interactions in a CRM system. A Bachelor’s degree and 0–2 years of relevant experience are required. Candidates should possess good communication skills and qualities such as patience and empathy. This role involves working in an office environment with potential shift work.

Qualifications

• 0–2 years of experience in a customer service role.
• Strong skills in patience, empathy, and problem-solving.
• Ability to document interactions in a CRM system.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Resolve customer complaints effectively.
• Collaborate with internal teams to address customer needs.

Skills

Customer Service

Good Communication Skills

Education

Bachelor’s degree in a relevant field

Job description

A service-oriented company in the Philippines is looking for a Customer Service Representative to respond to inquiries via phone, email, or chat. The ideal candidate will provide exceptional service, resolve complaints, and document interactions in a CRM system. A Bachelor’s degree and 0–2 years of relevant experience are required. Candidates should possess good communication skills and qualities such as patience and empathy. This role involves working in an office environment with potential shift work.