Customer Experience Specialist

Miranda HR; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service firm in Metro Manila is looking for a Customer Service Representative to assist customers through various channels including phone, email, and chat. The role requires a Bachelor's degree or equivalent experience, with 0–2 years in customer service. Responsibilities include resolving inquiries, providing accurate product information, and maintaining customer records. Ideal candidates should possess strong communication skills and be patient and empathetic.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• 0–2 years of experience in customer service or a related field.
• Empathetic, patient, and customer-oriented.

Responsibilities

• Assist customers with inquiries via phone, email, or chat.
• Resolve product or service issues by clarifying the customer's request.
• Provide accurate and timely information about products and services.

Skills

Strong communication skills

Interpersonal skills

Multitasking

Education

Bachelor’s degree in a relevant field

Job description

A customer service firm in Metro Manila is looking for a Customer Service Representative to assist customers through various channels including phone, email, and chat. The role requires a Bachelor's degree or equivalent experience, with 0–2 years in customer service. Responsibilities include resolving inquiries, providing accurate product information, and maintaining customer records. Ideal candidates should possess strong communication skills and be patient and empathetic.