Customer Experience Specialist - Help & Resolve Issues

Awards Central Philippines Inc.; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service organization in Quezon City is seeking a Customer Service Representative to deliver exceptional service. Responsibilities include listening to customer inquiries, resolving complaints, and following up to ensure satisfaction. Ideal candidates hold a Bachelor's degree and possess strong communication and problem-solving skills. A work schedule from Mondays to Saturdays is required.

Qualifications

• Bachelor's degree in Business Administration or any related program.
• Excellent verbal and written communication skills.
• Strong listening and comprehension abilities.

Responsibilities

• Listen to customers' questions and provide answers.
• Handle customer complaints and troubleshoot issues.
• Follow up with clients by phone, chat, or email.

Skills

Excellent verbal and written communication skills

Strong listening and comprehension abilities

Problem-solving and conflict-resolution skills

Patience and empathy

Education

Bachelor's degree in Business Administration or related program

Job description

A customer service organization in Quezon City is seeking a Customer Service Representative to deliver exceptional service. Responsibilities include listening to customer inquiries, resolving complaints, and following up to ensure satisfaction. Ideal candidates hold a Bachelor's degree and possess strong communication and problem-solving skills. A work schedule from Mondays to Saturdays is required.