Customer Experience Lead - Service & Support

Recruitify_HR; Pasig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitify_HR in Pasig, Philippines is seeking a dedicated Customer Service Representative to handle inquiries via phone, email, or chat, provide product information, and document interactions. You will collaborate with teammates to enhance service quality and follow up to ensure customer satisfaction.

The role requires 1–3 years of experience in customer service, excellent communication, and the ability to work in a fast-paced environment while maintaining a customer-focused attitude.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 1–3 years of experience in customer service or related field.
• Excellent communication and interpersonal skills.
• Proficient in using customer service software and tools.
• Strong problem-solving skills and a customer-focused attitude.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Handle customer inquiries and resolve issues via phone, email, or chat.
• Provide accurate product and service information.
• Document customer interactions and generate reports.
• Work collaboratively with team members to enhance customer service quality.
• Follow up with customers to ensure satisfaction and address any further concerns.

Skills

Communication

Interpersonal skills

Customer service software

Problem solving

Education

Bachelor’s degree in a relevant field

1–3 years of experience in customer service

Tools

Customer service software/tools

Job description

Recruitify_HR in Pasig, Philippines is seeking a dedicated Customer Service Representative to handle inquiries via phone, email, or chat, provide product information, and document interactions. You will collaborate with teammates to enhance service quality and follow up to ensure customer satisfaction.

The role requires 1–3 years of experience in customer service, excellent communication, and the ability to work in a fast-paced environment while maintaining a customer-focused attitude.