Customer Experience Head (Jr/Sr)

APEC Homes

Pasig

On-site

PHP 900,000 - 1,300,000

Full time

14 days+

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Benefits offered by this job

Government benefits (SSS, PhilHealth,

Health Card

Group Life Insurance

Performance Incentive Bonus

Salary Loan

Emergency Loan

Regularization after 6 months

Education Assistance

Wedding Gift

Incentive Leave & Calamity Leave

Housing Discount

Job summary

APEC Homes in Pasig, Metro Manila, seeks a Customer Experience Head (Jr/Sr) to guide our customer relations operations and ensure clients receive a positive, seamless experience.

The role leads the Customer Care team, for a minimum of 5 years supervisory experience, and requires 8+ years in customer service, with strong English and Filipino communication. Real estate background is a plus; regularization after 6 months and a robust benefits package are offered.

Qualifications

Bachelor's degree in Business Administration, Communication, or related field.
8+ years of customer service experience; real estate is a strong plus.
Minimum 5 years of supervisory experience in customer care.
Excellent written and verbal communication in English and Filipino.

Responsibilities

Lead and supervise the Customer Care team and monitor service performance.
Analyze customer feedback to identify patterns and address issues.
Collaborate with sales and property management to resolve issues and deliver solutions.
Drive continuous improvements to strengthen homeowner satisfaction and experience.

Skills

Customer experience

Team supervision

Feedback analysis

Cross-functional collaboration

English

Filipino

CRM systems

MS Office

Education

Bachelor's degree

Tools

CRM systems

MS Office

Job description

We are looking for a dedicated and customer-centric Customer Experience Head (Jr/Sr) to join our team! In this role, you will guide and support our customer relations operations, ensuring our valued clients receive a positive, seamless, and efficient experience.

This position is open from Team Lead to Assistant Head level depending on the applicant’s experience and expertise.

What You'll Do:

Lead and supervise the Customer Care team and monitor service performance and implement improvements.
Must have a minimum of 5 years supervisory experience leading customer service teams.
Analyze customer feedback to identify patterns and recurring issues, proactively addressing areas for improvement in products, services, and processes to strengthen homeowner satisfaction and overall customer experience.
Collaborate effectively with other departments like sales and property management to ensure seamless resolution of customer issues and timely delivery of solutions.

Who We're Looking For:

Bachelor's degree in Business Administration, Communication, or a related field.
At least 8+ years of customer service experience (experience in the real estate industry is a strong plus).
Excellent written and verbal communication skills (English and Filipino), with the ability to convey complex information in a clear and concise manner.
Ability to prioritize multiple tasks, work independently, and meet deadlines in a fast-paced environment.
Proficient in Microsoft Office Suite and a CRM system is a plus.
Possesses utmost professionalism and integrity

Why Work With Us?

At APEC Homes, we're more than just a real estate company; we're a family committed to building quality communities. We believe in taking care of our employees, which is why we offer a comprehensive benefits package designed to support you and your family.

Financial & Health Support: