Customer Experience Leader (Real Estate)

APEC Homes; Pasig; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Government benefits (SSS, PhilHealth,

Health Card

Group Life Insurance

Performance Incentive Bonus

Salary Loan

Emergency Loan

Regularization after 6 months

Education Assistance

Wedding Gift

Incentive Leave & Calamity Leave

Housing Discount

Job summary

APEC Homes in Pasig, Metro Manila, seeks a Customer Experience Head (Jr/Sr) to guide our customer relations operations and ensure clients receive a positive, seamless experience.

The role leads the Customer Care team, for a minimum of 5 years supervisory experience, and requires 8+ years in customer service, with strong English and Filipino communication. Real estate background is a plus; regularization after 6 months and a robust benefits package are offered.

Qualifications

• Bachelor's degree in Business Administration, Communication, or related field.
• 8+ years of customer service experience; real estate is a strong plus.
• Minimum 5 years of supervisory experience in customer care.
• Excellent written and verbal communication in English and Filipino.

Responsibilities

• Lead and supervise the Customer Care team and monitor service performance.
• Analyze customer feedback to identify patterns and address issues.
• Collaborate with sales and property management to resolve issues and deliver solutions.
• Drive continuous improvements to strengthen homeowner satisfaction and experience.

Skills

Customer experience

Team supervision

Feedback analysis

Cross-functional collaboration

English

Filipino

CRM systems

MS Office

Education

Bachelor's degree

Tools

CRM systems

MS Office

Job description

APEC Homes in Pasig, Metro Manila, seeks a Customer Experience Head (Jr/Sr) to guide our customer relations operations and ensure clients receive a positive, seamless experience.

The role leads the Customer Care team, for a minimum of 5 years supervisory experience, and requires 8+ years in customer service, with strong English and Filipino communication. Real estate background is a plus; regularization after 6 months and a robust benefits package are offered.