Customer Experience Lead | Data‑Driven & Customer Impact

APEC Homes; Pasig; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Employee Housing Discount

Education Assistance

Wedding Gift

Incentive Leave & Calamity Leave

Job summary

APEC Homes is seeking a dedicated Customer Experience Analyst to guide and support our customer relations operations, ensuring homeowners receive a positive, seamless experience.

The role involves leading the Customer Care team, analyzing feedback to drive improvements, and collaborating with sales and property management to resolve issues and deliver timely solutions. The position is open from Team Lead to Assistant Head level depending on experience and expertise.

Qualifications

• Bachelor's degree in Business Administration, Communication, or related field.
• 3+ years of customer service experience; real estate industry is a plus.
• Excellent written and verbal communication skills in English and Filipino.
• Ability to prioritize multiple tasks, work independently, and meet deadlines.
• Data-driven, process-oriented, results-driven, and collaborative.

Responsibilities

• Lead and supervise the Customer Care team, monitor service performance and implement improvements.
• Analyze customer feedback to identify patterns and recurring issues, proactively addressing areas for improvement in products, services, and processes to strengthen homeowner satisfaction and overall customer experience.
• Collaborate with sales and property management to ensure seamless resolution of customer issues and timely delivery of solutions.

Skills

Customer service

Data analysis

Team leadership

Cross-functional collaboration

Education

Bachelor's degree

Tools

Microsoft Office

CRM system

Job description

APEC Homes is seeking a dedicated Customer Experience Analyst to guide and support our customer relations operations, ensuring homeowners receive a positive, seamless experience.

The role involves leading the Customer Care team, analyzing feedback to drive improvements, and collaborating with sales and property management to resolve issues and deliver timely solutions. The position is open from Team Lead to Assistant Head level depending on experience and expertise.