Customer Experience Analyst

APEC Homes; Pasig; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Employee Housing Discount

Education Assistance

Wedding Gift

Incentive Leave & Calamity Leave

Job summary

APEC Homes is seeking a dedicated Customer Experience Analyst to guide and support our customer relations operations, ensuring homeowners receive a positive, seamless experience.

The role involves leading the Customer Care team, analyzing feedback to drive improvements, and collaborating with sales and property management to resolve issues and deliver timely solutions. The position is open from Team Lead to Assistant Head level depending on experience and expertise.

Qualifications

• Bachelor's degree in Business Administration, Communication, or related field.
• 3+ years of customer service experience; real estate industry is a plus.
• Excellent written and verbal communication skills in English and Filipino.
• Ability to prioritize multiple tasks, work independently, and meet deadlines.
• Data-driven, process-oriented, results-driven, and collaborative.

Responsibilities

• Lead and supervise the Customer Care team, monitor service performance and implement improvements.
• Analyze customer feedback to identify patterns and recurring issues, proactively addressing areas for improvement in products, services, and processes to strengthen homeowner satisfaction and overall customer experience.
• Collaborate with sales and property management to ensure seamless resolution of customer issues and timely delivery of solutions.

Skills

Customer service

Data analysis

Team leadership

Cross-functional collaboration

Education

Bachelor's degree

Tools

Microsoft Office

CRM system

Job description

We are looking for a dedicated and customer-centric Customer Experience Analyst to join our team! In this role, you will guide and support our customer relations operations, ensuring our valued clients receive a positive, seamless, and efficient experience.

This position is open from Team Lead to Assistant Head level depending on the applicant’s experience and expertise.

What You'll Do:

• Lead and supervise the Customer Care team and monitor service performance and implement improvements.
• Analyze customer feedback to identify patterns and recurring issues, proactively addressing areas for improvement in products, services, and processes to strengthen homeowner satisfaction and overall customer experience.
• Collaborate effectively with other departments like sales and property management to ensure seamless resolution of customer issues and timely delivery of solutions.
  

Who We're Looking For:

• Bachelor's degree in Business Administration, Communication, or a related field.
• At least 3+ years of customer service experience (experience in the real estate industry is a strong plus).
• Excellent written and verbal communication skills (English and Filipino), with the ability to convey complex information in a clear and concise manner.
• Ability to prioritize multiple tasks, work independently, and meet deadlines in a fast-paced environment.
• Data-driven, process-oriented, results-driven, and collaborative
• Proficient in Microsoft Office Suite and a CRM system is a plus.
• Possesses utmost professionalism and integrity
• Amenable to start by October 2026

Why Work With Us?

At APEC Homes, we're more than just a real estate company; we're a family committed to building quality communities. We believe in taking care of our employees, which is why we offer a comprehensive benefits package designed to support you and your family.

Financial & Health Support:

• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
• Health Card
• Employee Security Program (Group Life Insurance)
• Performance Incentive Bonus (Target & Mid-year)
• Salary Loan and Emergency Loan

Growth & Development:

• Regularization after 6 months
• Trainings and Seminars
• Company Activities and Team-building events

Exclusive Employee Perks:

• Employee Housing Discount
• Education Assistance
• Wedding Gift
• Incentive Leave & Calamity Leave