Customer Care Specialist

APEC Homes; Pasig; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Government benefits (SSS/PhilHealth/P=

Health Card

Employee Security Program

Performance incentive bonus

Salary loan & emergency loan

Regularization after 6 months

Training & seminars

Team-building events

Employee housing discount

Education assistance

Wedding gift

Incentive leave & calamity leave

Job summary

APEC Homes is seeking a dedicated Customer Care Specialist to guide and support our customer relations operations, ensuring clients receive a positive, seamless experience. The role can grow from Specialist to Team Lead depending on experience.

You will collaborate with sales and property management to resolve issues and analyze feedback to drive improvements, strengthening homeowner satisfaction and overall customer experience.

Qualifications

• Bachelor's degree required in business/communications or related field.
• Minimum 2+ years in customer service; real estate experience is a plus.
• Strong English and Filipino communication abilities.

Responsibilities

• Collaborate with sales and property management to resolve customer issues promptly.
• Analyze feedback to identify patterns and drive service/process improvements.

Skills

Communication skills

Multitasking

Independent worker

Education

Bachelor's degree in Business Administration, Communication, or related field

Tools

Microsoft Office Suite

CRM system

Job description

We are looking for a dedicated and customer-centric Customer Care Specialist to join our team! In this role, you will guide and support our customer relations operations, ensuring our valued clients receive a positive, seamless, and efficient experience.

This position is open from Specialist to Team Lead level depending on the applicant’s experience and expertise.

What You'll Do:

• Collaborate effectively with other departments like sales and property management to ensure seamless resolution of customer issues and timely delivery of solutions.

• Analyze customer feedback to identify patterns and recurring issues, proactively addressing areas for improvement in products, services, and processes to strengthen homeowner satisfaction and overall customer experience.
  

Who We're Looking For:

• Bachelor's degree in Business Administration, Communication, or a related field.

• At least 2+ years of customer service experience (experience in the real estate industry is a strong plus).

• Excellent written and verbal communication skills (English and Filipino), with the ability to convey complex information in a clear and concise manner.

• Ability to prioritize multiple tasks, work independently, and meet deadlines in a fast-paced environment.

• Proficient in Microsoft Office Suite and a CRM system is a plus.

• Possesses utmost professionalism and integrity

Why Work With Us?

At APEC Homes, we're more than just a real estate company; we’re a family committed to building quality communities. We believe in taking care of our employees, which is why we offer a comprehensive benefits package designed to support you and your family.

Financial & Health Support:

• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)

• Health Card

• Employee Security Program (Group Life Insurance)

• Performance Incentive Bonus

• Salary Loan and Emergency Loan

Growth & Development:

• Regularization after 6 months

• Trainings and Seminars

• Company Activities and Team-building events

Exclusive Employee Perks:

• Employee Housing Discount

• Education Assistance

• Wedding Gift

• Incentive Leave & Calamity Leave