Customer Experience Champion — Digital & Service

Globe Group; General Mamerto Natividad; On-site; PHP 240,000 - 360,000; Full time

Job summary

Globe Group in the Philippines is seeking a Customer Service Associate to create positive experiences for Globe customers. You will assist customers, recommend Globe products and services, and resolve issues to meet their needs.

The role involves guiding customers through digital channels, handling sales and service requests, processing applications and transactions in the system, and ensuring accurate payment processing. Join us to help shape a better journey for every customer.

Qualifications

Responsibilities

• Assist customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Job description

Globe Group in the Philippines is seeking a Customer Service Associate to create positive experiences for Globe customers. You will assist customers, recommend Globe products and services, and resolve issues to meet their needs.

The role involves guiding customers through digital channels, handling sales and service requests, processing applications and transactions in the system, and ensuring accurate payment processing. Join us to help shape a better journey for every customer.