SM Supermalls - Customer Experience Crew

SM Supermalls; Sorsogon City; On-site; PHP 300,000 - 420,000; Full time

Job summary

SM Supermalls is hiring a Customer Experience Crew for SM City Sorsogon in Sorsogon City, Philippines. The role involves assisting cinema operations, delivering high-quality customer service, and guiding guests to their seats while maintaining safety and comfort.

Typical responsibilities include welcoming guests, taking orders, preparing items, and coordinating with teams for events and screenings. The incumbent should be energetic, service-oriented, and ready to learn and grow within the

Qualifications

• Minimum 1–2 years of experience in customer service or cinema/food service.
• Ability to greet guests, take orders, and ensure timely service.
• Comfortable guiding guests and enforcing safety and venue rules.

Responsibilities

• Provide excellent customer service and greet guests.
• Prepare and serve food items, monitor inventory, maintain cleanliness and safety.
• Assist in cinema operations: usher guests, check tickets, enforce rules.
• Coordinate with team for bulk orders, screenings, events.
• Engage in learning to improve performance and growth.

Skills

Sales Management

Risk Mitigation

Project Management

Financial Acumen

Customer Orientation

Complaint Management

Communication

Results Oriented

Purpose Driven

Mindful

Innovative

Exceptional

Job description

SM Supermalls - Customer Experience Crew SM City Sorsogon, Sorsogon City, Sorsogon, Philippines 1 - 2 Years Probationary

Job Description

Group Company: SM Lifestyle, Inc.

Position description: The position supports the daily operations of SM Cinema and contributes in driving the sales through engaging visitors, assisting in selecting and handling customer purchases. Also, it is leading the customer on their way to the venue with the assurance of safety and first-class customer service experience.

Primary Responsibilities:

• Provides excellent customer service by greeting guests, taking accurate orders, and ensuring timely, high-quality food service.
• Prepares and assembles food items, monitors inventory, and maintains cleanliness and food safety standards at all times.
• Assists in cinema operations by ushering guests, checking tickets, enforcing house rules, and ensuring audience safety and comfort.
• Coordinates with team members on bulk orders, block screenings, and special events to ensure smooth service and customer satisfaction.
• Engages in continuous learning and development to enhance skills, performance, and career growth.
• Basic in Sales Management, Risk Mitigation, Project Management, Financial Acumen, Customer Orientation, Complaint Management, Communication
• ME in Results Oriented, Purpose Driven, Mindful (“Malasakit”), Innovative, Exceptional

09-16-2026

Jobs_2620

Cinema Operations

Location SM City Sorsogon, Sorsogon City, Sorsogon, Philippines

Experience 1 - 2 Years

Employment Type Full time

SM Supermalls is one of Southeast Asia’s largest mall developers and operators, with 90 malls in the Philippines and 9 in China. It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’s largest integrated property developers. With an average daily foot traffic of 4.5 million in the Philippines and 300,000 in China, plus over 20,000 tenant stores, join us in shaping experiences loved by both employees and the communities we serve.