Customer Experience Crew - SM City Caloocan

SM Supermalls; Manila; On-site; PHP 201,000 - 268,000; Full time

Job summary

SM Supermalls, at SM City Caloocan in Manila, is seeking a Customer Experience Crew to support daily cinema operations, engage visitors, assist in selecting and handling customer purchases, and lead guests safely to the venue with a first-class service experience.

This entry-level role supports 0-2 years of experience with probationary employment and opportunities to develop in sales, customer orientation, and teamwork within cinema operations.

Qualifications

• Greet guests and provide friendly service to enhance the cinema experience.
• Assist in food service, maintain cleanliness and safety standards.
• Support cinema operations by ushering guests and checking tickets.

Responsibilities

• Provides excellent customer service by greeting guests, taking accurate orders, and ensuring timely, high-quality food service.
• Prepares and assembles food items, monitors inventory, and maintains cleanliness and food safety standards at all times.
• Assists in cinema operations by ushering guests, checking tickets, enforcing house rules, and ensuring audience safety and comfort.
• Coordinates with team members on bulk orders, block screenings, and special events to ensure smooth service and customer satisfaction.
• Engages in continuous learning and development to enhance skills, performance, and career growth.

Skills

Customer service

Sales

Communication

Teamwork

Problem solving

Upselling

Job description

Customer Experience Crew - SM City Caloocan SM City Caloocan, Caloocan, Metro Manila, Philippines 0 - 2 Years Probationary

Job Description

Group Company: SM Lifestyle, Inc.

Hierarchy: Cinema Operations

Position description: The position supports the daily operations of SM Cinema and contributes in driving the sales through engaging visitors, assisting in selecting and handling customer purchases. Also, it is leading the customer on their way to the venue with the assurance of safety and first-class customer service experience.

Primary Responsibilities:

• Provides excellent customer service by greeting guests, taking accurate orders, and ensuring timely, high-quality food service.
• Prepares and assembles food items, monitors inventory, and maintains cleanliness and food safety standards at all times.
• Assists in cinema operations by ushering guests, checking tickets, enforcing house rules, and ensuring audience safety and comfort.
• Coordinates with team members on bulk orders, block screenings, and special events to ensure smooth service and customer satisfaction.
• Engages in continuous learning and development to enhance skills, performance, and career growth.

• Basic in Sales Management, Risk Mitigation, Project Management, Financial Acumen, Customer Orientation, Complaint Management, Communication
• ME in Results Oriented, Purpose Driven, Mindful (“Malasakit”), Innovative, Exceptional

Job Snapshot

Updated Date 10-13-2026

Job ID Jobs_4236

Hierarchy Cinema Operations

Location SM City Caloocan, Caloocan, Metro Manila, Philippines

Experience 0 - 2 Years

Employment Type Employee Sub Type Full time

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SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers.

With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.