Customer Experience Crew - SM City Sta Mesa

SM Supermalls; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

SM Supermalls is seeking a Customer Experience Crew for SM City Sta Mesa in Quezon City. The role supports daily cinema operations, engages visitors, assists with purchases, and strives to deliver a seamless, first-class service experience.

You will guide customers to the venue, prioritize safety, and work on shifting schedules including weekends and holidays. At least a senior high school graduate or college level, with customer service or cashiering experience, is ideal.

Qualifications

• Senior High School graduate or college level.
• Experience in customer service and/or cashiering is an advantage.
• Willing to work on a shifting schedule, including weekends and holidays.
• Must be willing to be assigned to SM City Sta Mesa.

Responsibilities

• The role supports daily operations of Cinema Operations and helps drive sales by engaging visitors, assisting with their purchases, and ensuring a seamless customer experience.
• Responsibilities include guiding customers to the venue while prioritizing safety and delivering a first-class service experience.

Skills

Customer service

Communication

Sales

Education

Senior High School graduate

College level

Tools

Cashier systems

Job description

Customer Experience Crew - SM City Sta Mesa SM City Sta. Mesa, Quezon City, Metro Manila, Philippines 0 - 2 Years Probationary

Job Description

The role supports the daily operations of Cinema Operations and helps drive sales by engaging visitors, assisting with their purchases, and ensuring a seamless customer experience. Responsibilities include guiding customers to the venue while prioritizing safety and delivering a first-class service experience.

Requirements:

• At least a Senior High School graduate or College level.
• Experience in customer service and/or cashiering is an advantage.
• Willing to work on a shifting schedule, including weekends and holidays.
• Must be willing to be assigned to SM City Sta Mesa.

Updated Date

10-08-2026

Job ID

Jobs_2248

Hierarchy

Cinema Operations

Experience

0 - 2 Years

Employment Type

Full time

SM Supermalls is one of Southeast Asia's largestmall developers and operators, with 90 malls in the Philippines and 9 in China. It is owned by the publicly listed SM Prime Holdings, Inc., one of the region'slargest integrated property developers. With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.