Customer Experience Crew (SM City Molino)

SM Supermalls; Bacoor; On-site; PHP 201,000 - 268,000; Full time

Job summary

SM Supermalls is seeking a Customer Experience Crew member for SM City Molino in Bacoor, Cavite. The role supports daily cinema operations, helps drive sales through guest engagement, and ensures safety and first-class customer service in a busy mall setting.

The position focuses on greeting guests, taking orders, and coordinating with teams for events while upholding high standards of service and hospitality. Probationary, full-time employment available.

Qualifications

• Basic in Sales Management, Risk Mitigation, Project Management, Financial Acumen, Customer Orientation, Complaint Management, Communication
• ME in Results Oriented, Purpose Driven, Mindful (“Malasakit”), Innovative, Exceptional

Responsibilities

• Provides excellent customer service by greeting guests, taking accurate orders, and ensuring timely, high-quality food service.
• Prepares and assembles food items, monitors inventory, and maintains cleanliness and food safety standards at all times.
• Assists in cinema operations by ushering guests, checking tickets, enforcing house rules, and ensuring audience safety and comfort.
• Coordinates with team members on bulk orders, block screenings, and special events to ensure smooth service and customer satisfaction.
• Engages in continuous learning and development to enhance skills, performance, and career growth.

Job description

Customer Experience Crew (SM City Molino) SM City Molino, Bacoor, Cavite, Philippines 0 - 1 Years Probationary

Job Description

Group Company: SM Lifestyle, Inc.

Position description: The position supports the daily operations of SM Cinema and contributes in driving the sales through engaging visitors, assisting in selecting and handling customer purchases. Also, it is leading the customer on their way to the venue with the assurance of safety and first-class customer service experience.

Primary Responsibilities

• Provides excellent customer service by greeting guests, taking accurate orders, and ensuring timely, high-quality food service.
  Prepares and assembles food items, monitors inventory, and maintains cleanliness and food safety standards at all times.
  Assists in cinema operations by ushering guests, checking tickets, enforcing house rules, and ensuring audience safety and comfort.
  Coordinates with team members on bulk orders, block screenings, and special events to ensure smooth service and customer satisfaction.
  Engages in continuous learning and development to enhance skills, performance, and career growth.
  
• Basic in Sales Management, Risk Mitigation, Project Management, Financial Acumen, Customer Orientation, Complaint Management, Communication
• ME in Results Oriented, Purpose Driven, Mindful (“Malasakit”), Innovative, Exceptional

Job Snapshot

Location SM City Molino, Bacoor, Cavite, Philippines

Experience 0 - 1 Years

Employment Type Full time

Employee Sub Type Full time

SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers.
With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.