Cinema Guest Experience Associate

SM Supermalls; Bacoor; On-site; PHP 201,000 - 268,000; Full time

Job summary

SM Supermalls is seeking a Customer Experience Crew member for SM City Molino in Bacoor, Cavite. The role supports daily cinema operations, helps drive sales through guest engagement, and ensures safety and first-class customer service in a busy mall setting.

The position focuses on greeting guests, taking orders, and coordinating with teams for events while upholding high standards of service and hospitality. Probationary, full-time employment available.

Qualifications

• Basic in Sales Management, Risk Mitigation, Project Management, Financial Acumen, Customer Orientation, Complaint Management, Communication
• ME in Results Oriented, Purpose Driven, Mindful (“Malasakit”), Innovative, Exceptional

Responsibilities

• Provides excellent customer service by greeting guests, taking accurate orders, and ensuring timely, high-quality food service.
• Prepares and assembles food items, monitors inventory, and maintains cleanliness and food safety standards at all times.
• Assists in cinema operations by ushering guests, checking tickets, enforcing house rules, and ensuring audience safety and comfort.
• Coordinates with team members on bulk orders, block screenings, and special events to ensure smooth service and customer satisfaction.
• Engages in continuous learning and development to enhance skills, performance, and career growth.

Job description

SM Supermalls is seeking a Customer Experience Crew member for SM City Molino in Bacoor, Cavite. The role supports daily cinema operations, helps drive sales through guest engagement, and ensures safety and first-class customer service in a busy mall setting.

The position focuses on greeting guests, taking orders, and coordinating with teams for events while upholding high standards of service and hospitality. Probationary, full-time employment available.