Customer Experience Crew - SM City Telabastagan

SM Supermalls (Shopping Center Management Corporation); San Fernando; On-site; PHP 223,000 - 312,000; Full time

Job summary

SM City Telabastagan is seeking a Customer Experience Crew to support daily cinema operations and drive sales by engaging visitors and assisting with purchases. You will help guests find items, ensure safety, and provide first-class service to enhance their experience.

Responsibilities include greeting customers, taking orders, coordinating with team on events, and upholding food safety and cleanliness standards while working in shifts, including weekends and holidays.

Qualifications

• High school diploma required.
• Experience in sales, customer service, retail or related field preferred.
• Willing to work on weekends, holidays and shifting schedules.

Responsibilities

• Greet guests, take accurate orders, and ensure timely, high-quality food service.
• Prepare and assemble food items, monitor inventory, and maintain cleanliness and food safety standards.

Skills

Customer service

Sales experience

Education

Senior High School diploma

Job description

The Customer Experience Crew supports the daily operations of SM Cinema and contributes in driving the sales through engaging visitors, assisting in selecting and handling customer purchases. Also, it is leading the customer on their way to the venue with the assurance of safety and first-class customer service experience.

Primary Responsibilities:

• Provides excellent customer service by greeting guests, taking accurate orders, and ensuring timely, high-quality food service.
• Prepares and assembles food items, monitors inventory, and maintains cleanliness and food safety standards at all times.
• Assists in cinema operations by ushering guests, checking tickets, enforcing house rules, and ensuring audience safety and comfort.
• Coordinates with team members on bulk orders, block screenings, and special events to ensure smooth service and customer satisfaction.
• Engages in continuous learning and development to enhance skills, performance, and career growth.

Educational and Experience Requirements:

• Candidate must possess at least Senior High School (K12) diploma.
• At least with experience in sales, customer service, retail or related field.
• Willing to work during weekends, holidays and shifting schedules.

Work Location:

• SM City Telabastagan