Customer Experience Champion

Gotyme Inc; Quezon City; On-site; PHP 223,000 - 391,000; Full time

Job summary

GoTyme is expanding its customer support team in the Philippines to help customers with inquiries and issues via chat, email, and phone. The role focuses on delivering best-in-class service, guiding customers through product features, and building lasting relationships to improve satisfaction.

Ideal candidates will resolve problems promptly, collect feedback for product improvements, and collaborate with product, sales, and marketing teams to enhance the overall customer experience.

Qualifications

• Experience in customer support across channels (chat, email, phone).
• Ability to build and maintain strong customer relationships.
• Proven track record resolving complaints effectively and professionally.
• Collaborates with product, marketing, and sales to improve CX.

Responsibilities

• Respond to customer inquiries and resolve issues across multiple channels.
• Guide customers on features and benefits of GoTyme products.
• Proactively address complaints and escalate when needed.
• Track interactions and provide insights for service improvements.
• Collaborate with other teams to enhance overall customer experience.

Skills

Customer service

Client relationship management

Complaint resolution

Cross-functional collaboration

Data collection

Empathy

Time management

Communication skills

Job description

GoTyme is expanding its customer support team in the Philippines to help customers with inquiries and issues via chat, email, and phone. The role focuses on delivering best-in-class service, guiding customers through product features, and building lasting relationships to improve satisfaction.

Ideal candidates will resolve problems promptly, collect feedback for product improvements, and collaborate with product, sales, and marketing teams to enhance the overall customer experience.