Customer Experience Champion

Globe Telecom; Philippines; On-site; PHP 260,000 - 420,000; Full time

Job summary

Globe Telecom is seeking a customer-focused professional in the Philippines to help clients through digital channels and in-person assistance. The role emphasizes resolving issues, guiding product usage, and ensuring smooth service interactions with Globe’s offerings.

Responsibilities include supporting customers’ journey across digital channels, handling sales and service requests, approving and processing applications, and managing bill payments and other transactions to deliver a positive

Responsibilities

• Assists customers' journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customer
• Approves & processes sales and services applications and transactions in the system
• Process payment for bills, purchases and other transactions

Job description

Globe Telecom is seeking a customer-focused professional in the Philippines to help clients through digital channels and in-person assistance. The role emphasizes resolving issues, guiding product usage, and ensuring smooth service interactions with Globe’s offerings.

Responsibilities include supporting customers’ journey across digital channels, handling sales and service requests, approving and processing applications, and managing bill payments and other transactions to deliver a positive