Customer Experience Champion

LizardBear Tasking, Inc. (PEZA); Imus; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Competitive salary

Great benefits package

Professional growth opportunities

Fun and inclusive workplace

Job summary

TaskUs is hiring a Customer Care Specialist to deliver world-class service across phone, email, and live chat. You will work to resolve inquiries efficiently, document interactions, and maintain alignment with client metrics.

The role requires English fluency, high school graduation, and strong problem-solving and communication skills. You’ll join an inclusive team with growth opportunities and competitive compensation.

Qualifications

• Fluent in English; reading and writing proficiency required.
• Must be at least a high school graduate.
• Computer literate with Windows or macOS and common office tools.

Responsibilities

• Deliver exceptional customer service via phone, email, and live chat.
• Provide accurate, timely responses to inquiries.
• Navigate documentation to resolve issues per SOPs.
• Escalate priority or unresolved issues to appropriate teams.
• Document all customer interactions per standard procedures.
• Maintain high customer satisfaction and adhere to client guidelines.

Skills

Problem-solving

Communication

Adaptability

Empathy

Team player

Attention to detail

Education

High school graduate

Tools

Zendesk

Slack

Windows OS

Microsoft Office

Google apps

Job description

TaskUs is hiring a Customer Care Specialist to deliver world-class service across phone, email, and live chat. You will work to resolve inquiries efficiently, document interactions, and maintain alignment with client metrics.

The role requires English fluency, high school graduation, and strong problem-solving and communication skills. You’ll join an inclusive team with growth opportunities and competitive compensation.