Customer Experience Call Center Specialist

iQor (branded as iQor CXBPO™); Mabalacat; On-site; PHP 167,000 - 279,000; Full time

Job summary

iQor CXBPO is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service to their customers via phone.

You will handle high volumes of inbound/outbound calls, listen to customers, resolve inquiries, and provide accurate responses while maintaining energy and enthusiasm. Training and growth opportunities are emphasized in a supportive team environment.

Qualifications

• Experience in customer service in a transaction-based environment (call center or retail) preferred.
• Ability to work independently and in a team.
• Maintain accuracy and production standards.
• Predictable, consistent attendance required.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls with energy and enthusiasm.
• Build lasting relationships with clients, customers, and team members based on trust and reliability.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs.
• Educate customers about clients' products and services.

Skills

Customer service

Teamwork

Attention to detail

Attendance

Flexibility

Night shifts

Weekend shifts

Education

High school diploma or equivalent

Job description

iQor CXBPO is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service to their customers via phone.

You will handle high volumes of inbound/outbound calls, listen to customers, resolve inquiries, and provide accurate responses while maintaining energy and enthusiasm. Training and growth opportunities are emphasized in a supportive team environment.