Customer Experience Banker - OTC & Compliance

RCBC; Calamba; On-site; PHP 201,000 - 312,000; Full time

Job summary

RCBC is seeking a customer service-oriented professional to provide accurate, timely over-the-counter services in the Business Center while ensuring compliance with internal policies and regulatory rules. The role emphasizes risk-awareness and responsible handling of transactions to support branch objectives.

The candidate should be empathetic, detail-focused and capable of effective time management. Fresh graduates are welcome to apply.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management.

Responsibilities

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, BSP/AMLA regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Carmelray.

Skills

Customer service

Compliance

Risk awareness

Time management

Empathy

Attention to detail

Communication

Education

4-year college degree

Job description

RCBC is seeking a customer service-oriented professional to provide accurate, timely over-the-counter services in the Business Center while ensuring compliance with internal policies and regulatory rules. The role emphasizes risk-awareness and responsible handling of transactions to support branch objectives.

The candidate should be empathetic, detail-focused and capable of effective time management. Fresh graduates are welcome to apply.