Bank Teller & Customer Service Associate - Fast, Accurate

RCBC; Bacolod; On-site; PHP 201,000 - 279,000; Full time

Job summary

RCBC is seeking a Branch Operations Teller to provide over-the-counter services and ensure compliance with relevant regulations. You will support service standards, process transactions accurately and efficiently, and contribute to customer satisfaction.

The role covers tellering, new accounts support, and back-office tasks, with possible rotation to other branches. Fresh graduates are welcome; overtime may be required and a service-oriented attitude is essential.

Qualifications

• Graduate of a 4-year or longer degree.
• Experience in Branch Operations is preferred; fresh graduates are welcome to apply.
• Willing to render overtime and be rotated to other branches.
• Acts with sense of urgency and service orientation.

Responsibilities

• Performs tellering, new accounts related functions, other over-the-counter functions and back room functions as required in the Branch Operations Manual, and in accordance with bank policies.
• Supports the Service Manager in achieving the Business Center service standards by providing excellent service, fast turnaround time and error-free processing for total client satisfaction.
• Attends and resolves customer queries and complaints efficiently, including complex cases when needed.

Skills

customer service

urgency

service orientation

Education

4-year degree or higher

Job description

RCBC is seeking a Branch Operations Teller to provide over-the-counter services and ensure compliance with relevant regulations. You will support service standards, process transactions accurately and efficiently, and contribute to customer satisfaction.

The role covers tellering, new accounts support, and back-office tasks, with possible rotation to other branches. Fresh graduates are welcome; overtime may be required and a service-oriented attitude is essential.