Banking Center Specialist - Customer Experience & Compliance

RCBC; Makati; On-site; PHP 180,000 - 240,000; Full time

Job summary

RCBC in Manila seeks a front-line associate to provide over-the-counter services with accuracy and timeliness. You will ensure compliance with BSP/AMLA regulations and internal policies, while identifying risk areas and mitigating them through proper procedures.

The role supports branch objectives through excellent customer service and is open to fresh graduates. Willingness to be assigned to the listed Makati locations is required.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity and manage time efficiently.
• Empathic and able to engage with people.
• Committed to organization, people and service orientation.

Responsibilities

• Provide competent, timely, error-free over-the-counter services.
• Ensure compliance with BSP/AMLA regulations and internal policies.
• Recognize risk areas and mitigate risks through bank procedures.
• Support business objectives with excellent customer service within the branch.
• Be willing to be assigned to various locations listed in the ad.

Skills

Customer service

Attention to detail

Time management

Empathy

Communication

Education

4-year degree or equivalent

Job description

RCBC in Manila seeks a front-line associate to provide over-the-counter services with accuracy and timeliness. You will ensure compliance with BSP/AMLA regulations and internal policies, while identifying risk areas and mitigating them through proper procedures.

The role supports branch objectives through excellent customer service and is open to fresh graduates. Willingness to be assigned to the listed Makati locations is required.