Banking Service Associate - Customer Experience

RCBC; Dasmariñas; On-site; PHP 180,000 - 240,000; Full time

Job summary

RCBC in the Philippines seeks a service-oriented team member to provide competent, timely over-the-counter services in the Business Center, while ensuring compliance with BSP and AMLA regulations and internal policies.

The role focuses on mitigating risk by applying bank procedures and supporting branch objectives through excellent customer service. Fresh graduates are welcome to apply, and the position emphasizes accuracy, empathy, and efficiency in daily operations.

Qualifications

• Graduate with a 4-year degree.
• Fresh graduates are welcome to apply.
• Capable to handle complexity with effective decision-making.
• Empathic and client-focused with strong service orientation.

Responsibilities

• Provide competent, timely over-the-counter services to customers in the Business Center.
• Ensure compliance with BSP/AML regulations and internal bank policies.
• Identify and mitigate risks by applying bank policies and procedures.
• Support branch objectives through excellent customer service delivery and initiatives.

Skills

Customer service

Time management

Decision making

Empathy

Education

4-year degree

Job description

RCBC in the Philippines seeks a service-oriented team member to provide competent, timely over-the-counter services in the Business Center, while ensuring compliance with BSP and AMLA regulations and internal policies.

The role focuses on mitigating risk by applying bank procedures and supporting branch objectives through excellent customer service. Fresh graduates are welcome to apply, and the position emphasizes accuracy, empathy, and efficiency in daily operations.