Banking Service Associate - Customer Experience & Compliance

RCBC; San Fernando; On-site; PHP 220,000 - 300,000; Full time

Job summary

RCBC is seeking a Customer Service professional to provide competent, timely over-the-counter services at the Business Center. You will ensure compliance with BSP/AMLA and internal policies, and help maintain risk controls while delivering service excellence.

Willing to be assigned to Greenhills, you will support branch objectives and engage with clients to provide accurate, efficient transactions and a positive banking experience.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, with concern for order, quality and accuracy.

Responsibilities

• Provide competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensure compliance with BSP/AMLA regulations and other external regulatory rules.
• Recognize risk areas and eliminate risks by implementing bank policies and procedures.
• Support branch objectives through excellent customer service delivery and other service-related initiatives.

Skills

Customer service

Time management

Decision making

Empathy

Security awareness

Attention to detail

Education

4-year course

Job description

RCBC is seeking a Customer Service professional to provide competent, timely over-the-counter services at the Business Center. You will ensure compliance with BSP/AMLA and internal policies, and help maintain risk controls while delivering service excellence.

Willing to be assigned to Greenhills, you will support branch objectives and engage with clients to provide accurate, efficient transactions and a positive banking experience.