Customer Experience Advocate | Digital Help & Sales

Globe Telecom; Pasig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Globe Telecom is seeking a customer service professional in Pasig to create a positive experience for customers. You will assist customers through digital channels, provide product recommendations, and help resolve issues to meet their needs.

You will handle sales and service requests, approve and process applications in the system, and manage payments for bills and purchases as part of daily operations. Join Globe to contribute to a seamless customer journey.

Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Job description

Globe Telecom is seeking a customer service professional in Pasig to create a positive experience for customers. You will assist customers through digital channels, provide product recommendations, and help resolve issues to meet their needs.

You will handle sales and service requests, approve and process applications in the system, and manage payments for bills and purchases as part of daily operations. Join Globe to contribute to a seamless customer journey.