Customer Experience Specialist

Concentrix Philippines; Laguna; On-site; PHP 223,000 - 335,000; Full time

Job summary

Concentrix Philippines in Laguna seeks a customer service representative to assist customers, resolve inquiries and maintain high KPI performance. You will greet callers professionally, gather information, and provide accurate solutions while building rapport with each interaction.

The role requires good communication skills, basic computer literacy, and the ability to work in a fast-paced environment. This is a full-time on-site position in Laguna, Philippines.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to communicate clearly and effectively, written and verbal
• Dependable with strong attention to detail
• Skilled in multi-tasking; able to adapt to changes quickly
• Ability to rotate shifts, as needed

Responsibilities

• Ensure service delivered meets contractual KPIs
• Clarify customer requirements; probe for understanding and provide resolution
• Listen attentively and build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work and notation of accounts
• Track, document and retrieve information in call tracking database
• Respond to inquiries by referring to published materials or more senior staff

Skills

Customer service

Communication

Computer skills

Teamwork

Education

Two-year college

Job description

Concentrix Philippines in Laguna seeks a customer service representative to assist customers, resolve inquiries and maintain high KPI performance. You will greet callers professionally, gather information, and provide accurate solutions while building rapport with each interaction.

The role requires good communication skills, basic computer literacy, and the ability to work in a fast-paced environment. This is a full-time on-site position in Laguna, Philippines.