Customer Experience Advocate

Concentrix Experts Colombia S.A.S.; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Concentrix Experts Colombia S.A.S. seeks a Clark Customer Care Specialist iRecruit Engage 2027 in Clark, Philippines. The role involves assisting customers via calls or online, resolving routine issues and maintaining customer satisfaction.

Strong communication and basic computer skills are essential for daily tasks. Ideal candidates have a high school diploma with 3–6 months relevant experience, are dependable, and can adapt to a fast-paced environment.

Qualifications

• High school diploma or equivalent with 3–6 months of related experience preferred.
• Strong customer service orientation with courteous communication.
• Solid computer navigation skills and basic PC knowledge.

Responsibilities

• Handle inbound/outbound calls and online inquiries to resolve issues.
• Meet contractual KPIs and provide accurate account notes.
• Greet customers professionally and build rapport.
• Document information and update call tracking databases.

Job description

Concentrix Experts Colombia S.A.S. seeks a Clark Customer Care Specialist iRecruit Engage 2027 in Clark, Philippines. The role involves assisting customers via calls or online, resolving routine issues and maintaining customer satisfaction.

Strong communication and basic computer skills are essential for daily tasks. Ideal candidates have a high school diploma with 3–6 months relevant experience, are dependable, and can adapt to a fast-paced environment.