Customer Care Specialist – Fast-Track Support & Resolution

Concentrix Experts Colombia S.A.S.; Taguig; Híbrido; PHP 279.000 - 391.000; Jornada completa

Descripción de la vacante

Concentrix Experts Colombia S.A.S. in Taguig, Philippines, is seeking a Customer Care Specialist. The role involves handling inbound and outbound calls, addressing customer inquiries, and maintaining product knowledge to resolve routine issues.

You will document interactions and support service delivery with a focus on customer satisfaction. The position requires a high school diploma with 3–6 months of relevant experience, strong communication, and the ability to multitask in a fast-paced

Formación

• High school diploma or equivalent with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate clearly in writing and verbally.

Responsabilidades

• Interface with customers via inbound/outbound calls or online channels.
• Resolve routine problems and provide product/service information.
• Meet contractual KPIs and maintain accurate records in the system.
• Greet customers professionally and build rapport.
• Identify opportunities to offer additional products or services.

Conocimientos

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Educación

High school diploma

Herramientas

Call tracking database

Descripción del empleo

Concentrix Experts Colombia S.A.S. in Taguig, Philippines, is seeking a Customer Care Specialist. The role involves handling inbound and outbound calls, addressing customer inquiries, and maintaining product knowledge to resolve routine issues.

You will document interactions and support service delivery with a focus on customer satisfaction. The position requires a high school diploma with 3–6 months of relevant experience, strong communication, and the ability to multitask in a fast-paced