Customer Experience Advisor — Fast-Paced Support

Concentrix Philippines; Muntinlupa; On-site; PHP 279,000 - 391,000; Full time

Job summary

Concentrix Philippines seeks enthusiastic Customer Service Advisors to join our Alabang, Muntinlupa City location in Metro Manila. This is a full-time role delivering support to our clients and their customers, with a focus on professional and courteous interactions.

You will handle multiple channels, maintain accurate records, and work toward performance targets while collaborating with the team to ensure high-quality service and customer satisfaction.

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, chat, and other communication channels.
• Provide accurate information about products and services to customers clearly and professionally.
• Resolve customer issues and complaints promptly, ensuring customer satisfaction.
• Maintain accurate and detailed customer records and documentation in company systems.
• Process customer requests, orders, and transactions with precision and attention to detail.
• Follow company policies, procedures, and scripts while maintaining a personalized approach to customer interactions.
• Escalate complex or unresolved issues to supervisors or specialized teams when necessary.
• Meet performance targets including call handling time, quality standards, and customer satisfaction metrics.
• Collaborate with team members and other departments to ensure seamless customer service delivery.
• Continuously seek opportunities to improve service quality and personal performance.

Education

High school diploma or equivalent

Job description

Concentrix Philippines seeks enthusiastic Customer Service Advisors to join our Alabang, Muntinlupa City location in Metro Manila. This is a full-time role delivering support to our clients and their customers, with a focus on professional and courteous interactions.

You will handle multiple channels, maintain accurate records, and work toward performance targets while collaborating with the team to ensure high-quality service and customer satisfaction.