Customer Service Advisor I — Fast-Paced Support

cnx; Laguna; On-site; PHP 279,000 - 469,000; Full time

Job summary

Concentrix is seeking a Customer Service Advisor I in the Philippines, Laguna. You will interface with customers via inbound/outbound calls or online channels, delivering service and resolving routine issues per client standards.

Key duties include meeting KPIs, clarifying needs, building rapport, and maintaining product knowledge. The role supports a fast-paced, team-oriented environment with potential shift rotation.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Able to communicate effectively, both written and verbal.
• Dependable with strong attention to detail.
• Skilled in multitasking and adaptable to change.
• Tolerance for repetitive work in a fast-paced environment.
• Team player and able to work independently.
• Able to rotate shifts as needed.

Responsibilities

• Ensure service delivered meets KPIs.
• Clarify customer requirements; probe for understanding and resolve.
• Listen to customer needs; build rapport and demonstrate empathy.
• Greet customers courteously using standard procedures.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work and notes in accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to materials or more senior staff.

Skills

Customer service

Communication

PC skills

Attention to detail

Multitasking

Teamwork

Patience

Flexibility

Shift rotations

Education

Two years of college

High school diploma

Job description

Concentrix is seeking a Customer Service Advisor I in the Philippines, Laguna. You will interface with customers via inbound/outbound calls or online channels, delivering service and resolving routine issues per client standards.

Key duties include meeting KPIs, clarifying needs, building rapport, and maintaining product knowledge. The role supports a fast-paced, team-oriented environment with potential shift rotation.