Apply Today! Alabang is Looking for Customer Service Advisors

Concentrix Philippines; Muntinlupa; On-site; PHP 279,000 - 391,000; Full time

Job summary

Concentrix Philippines seeks enthusiastic Customer Service Advisors to join our Alabang, Muntinlupa City location in Metro Manila. This is a full-time role delivering support to our clients and their customers, with a focus on professional and courteous interactions.

You will handle multiple channels, maintain accurate records, and work toward performance targets while collaborating with the team to ensure high-quality service and customer satisfaction.

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, chat, and other communication channels.
• Provide accurate information about products and services to customers clearly and professionally.
• Resolve customer issues and complaints promptly, ensuring customer satisfaction.
• Maintain accurate and detailed customer records and documentation in company systems.
• Process customer requests, orders, and transactions with precision and attention to detail.
• Follow company policies, procedures, and scripts while maintaining a personalized approach to customer interactions.
• Escalate complex or unresolved issues to supervisors or specialized teams when necessary.
• Meet performance targets including call handling time, quality standards, and customer satisfaction metrics.
• Collaborate with team members and other departments to ensure seamless customer service delivery.
• Continuously seek opportunities to improve service quality and personal performance.

Education

High school diploma or equivalent

Job description

About us

Concentrix Philippines is a leading global customer experience company dedicated to delivering exceptional service solutions to clients across diverse industries. We pride ourselves on creating a dynamic, inclusive, and supportive work environment where our team members can thrive and grow. With a commitment to innovation and excellence, we empower our employees to make a meaningful impact on customer satisfaction and business success. Our company culture values collaboration, continuous learning, and professional development, making us an excellent place to build a rewarding career in customer service.

About the role

We are seeking enthusiastic and dedicated Customer Service Advisors to join our team at our Alabang Muntinlupa City location in Metro Manila. This is a full-time position where you will be at the forefront of our customer service operations, delivering outstanding support to our clients and their customers. As a Customer Service Advisor, you will play a vital role in maintaining our reputation for excellence whilst ensuring every customer interaction is handled professionally and courteously. This position offers the opportunity to develop your skills in a fast-paced, collaborative environment whilst making a direct impact on customer satisfaction and business outcomes.

Key responsibilities

• Handling inbound and outbound customer inquiries via phone, email, chat, and other communication channels
• Providing accurate information about products and services to customers in a clear and professional manner
• Resolving customer issues and complaints promptly and effectively, ensuring customer satisfaction
• Maintaining accurate and detailed customer records and documentation in company systems
• Processing customer requests, orders, and transactions with precision and attention to detail
• Following company policies, procedures, and scripts whilst maintaining a personalised approach to customer interactions
• Escalating complex or unresolved issues to supervisors or specialised teams when necessary
• Meeting performance targets including call handling time, quality standards, and customer satisfaction metrics
• Collaborating with team members and other departments to ensure seamless customer service delivery
• Continuously seeking opportunities to improve service quality and personal performance

What we're looking for

• High school diploma or equivalent qualification as a minimum requirement