Customer Service Advisor - Digital Intake Shaw 2026

cnx; Mandaluyong; On-site; PHP 268,000 - 402,000; Full time

Job summary

cnx's Customer Service Advisor – Digital Intake Shaw 2026 in Mandaluyong seeks a courteous professional to support customers, resolve inquiries, and maintain knowledge of products and services.

You will greet customers, clarify requirements, and document interactions while aiming for high customer satisfaction. The role emphasizes empathy, effective communication, and the ability to adapt to a fast-paced, shift-based environment in the Philippines.

Qualifications

• High school diploma or equivalent.
• 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong written and verbal communication.
• Proficient computer navigation and PC skills.
• Detail-oriented with good multi-tasking ability.
• Able to rotate shifts.

Responsibilities

• Ensure service delivered to customers meets contract KPIs.
• Clarify customer requirements; probe for understanding and provide resolution.
• Listen attentively to customer needs; demonstrate empathy and build rapport.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to customer inquiries by referring them to published materials or more senior staff.

Skills

Customer service

Communication skills

Computer skills

Team work

Attention to detail

Multi-tasking

Patience

Shift flexibility

Education

High school diploma

Job description

Job Title:

Customer Service Advisor - Digital Intake Shaw 2026

Job Description

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

#LI-DNI

Location: PHL Mandaluyong City - Shaw

Language Requirements:

Time Type: Full time

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