Customer Care Specialist — KPI‑Driven Support

cnx; Mandaluyong; On-site; PHP 167,000 - 301,000; Full time

Job summary

cnx in Mandaluyong City, Philippines invites applications for a Customer Service Advisor - Shaw 2026. You will greet customers professionally, clarify requirements, and resolve inquiries while maintaining product knowledge. This role emphasizes accuracy, attentive listening, and teamwork in a fast-paced setting.

Responsibilities include meeting KPIs, documenting calls, and offering related products or services. Strong communication and multitasking abilities are essential for success.

Qualifications

• High school diploma or equivalent with 3–6 months customer service experience.
• Courteous with strong customer service orientation.
• Proficient in general computer use.
• Effective written and verbal communication.
• Dependable with attention to detail.
• Able to multitask in a fast-paced environment.
• Able to work independently or in a team.
• Willing to rotate shifts.

Responsibilities

• Ensure service delivered meets KPIs.
• Clarify customer requirements and provide resolution.
• Listen attentively, demonstrate empathy and build rapport.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products/services.
• Prepare accurate work and document accounts.
• Participate in activities to improve satisfaction and performance.
• Offer additional products/services.
• Track and retrieve information in call tracking database.
• Respond to inquiries using published materials or senior staff.

Skills

Customer service

Computer skills

Communication skills

Attention to detail

Multitasking

Teamwork

Adaptability

Shift rotation

Education

High school diploma

Job description

cnx in Mandaluyong City, Philippines invites applications for a Customer Service Advisor - Shaw 2026. You will greet customers professionally, clarify requirements, and resolve inquiries while maintaining product knowledge. This role emphasizes accuracy, attentive listening, and teamwork in a fast-paced setting.

Responsibilities include meeting KPIs, documenting calls, and offering related products or services. Strong communication and multitasking abilities are essential for success.