Customer Delight Specialist (Entry-Level)

Private Advertiser; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Job summary

Private Advertiser in Cebu City is seeking an entry-level Customer Service Representative to handle inbound calls, provide product information, and guide customers through processes. You will document interactions and coordinate with teams to ensure accurate, timely service.

The role emphasizes courteous communication, issue resolution, and adherence to company protocols while supporting continuous development and customer satisfaction goals.

Qualifications

• 0-6 months experience in customer service or call center environments; entry-level welcome.
• Excellent verbal communication skills for phone conversations.
• Strong listening and empathy to understand customer needs.
• Problem-solving and practical solutions for customer concerns.
• Patience and resilience for high call volumes.
• Basic computer skills and data entry typing.
• High school diploma or equivalent.
• Reliable attendance and punctuality; flexible shifts.
• Positive attitude and strong work ethic for service.
• English proficiency, both written and spoken.
• Previous customer-facing or sales experience is a plus.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Resolve customer issues with first-contact resolution where possible.
• Document customer interactions in the system with detailed records.
• Process orders, returns, and account changes accurately.
• Provide product and service information and guidance.
• Transfer calls to appropriate departments when needed.
• Meet performance targets for call handling times and CSAT.
• Follow company protocols, QA guidelines, and compliance.
• Collaborate with team to improve service delivery.
• Participate in training and development programs.

Skills

Communication skills

Listening & empathy

Problem solving

Patience

Typing / data entry

English proficiency

Customer service mindset

Education

High school diploma or equivalent

Job description

Private Advertiser in Cebu City is seeking an entry-level Customer Service Representative to handle inbound calls, provide product information, and guide customers through processes. You will document interactions and coordinate with teams to ensure accurate, timely service.

The role emphasizes courteous communication, issue resolution, and adherence to company protocols while supporting continuous development and customer satisfaction goals.