Customer Experience Specialist

Gratitude Philippines; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service provider in Cebu City is looking for a Customer Service Representative to respond to inquiries and provide information through various channels. The ideal candidate will have a Bachelor's degree and 1-3 years of experience in customer service, along with excellent communication skills and BPO experience. This role involves resolving customer issues, documenting interactions, and ensuring a high level of customer satisfaction.

Qualifications

• 1-3 years of experience in a customer service role.
• Ability to handle customer complaints effectively.
• Strong problem-solving abilities and a customer-centric mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide product or service information to customers.
• Document customer interactions and maintain accurate records.

Skills

Excellent communication skills

Strong typing skills

BPO experience

Education

Bachelor’s degree in a relevant field

Job description

A customer service provider in Cebu City is looking for a Customer Service Representative to respond to inquiries and provide information through various channels. The ideal candidate will have a Bachelor's degree and 1-3 years of experience in customer service, along with excellent communication skills and BPO experience. This role involves resolving customer issues, documenting interactions, and ensuring a high level of customer satisfaction.