Customer Support Agent - Entry Level, Team-Driven

Miranda HR; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Holiday Gifts

Incentives

Life Insurance

Job summary

A recruitment firm is looking for a Customer Service Representative for an entry-level position in Cebu City. The role involves handling incoming calls, providing excellent customer service, and resolving inquiries efficiently. Candidates should possess a High School Diploma and be proficient in English. This position offers on-site work at Foundever Cebu and aims to enhance customer satisfaction through effective communication and problem-solving skills. No prior experience is necessary, making it an excellent opportunity for new graduates.

Qualifications

• Educational Qualifications: High School Diploma or equivalent preferred.
• 0–2 years experience, entry-level position.
• Team player with excellent people and organizational skills.

Responsibilities

• Handle incoming calls and respond to customer inquiries.
• Provide excellent customer service to ensure satisfaction.
• Resolve customer issues through effective problem-solving.
• Document call details and customer information accurately.
• Collaborate with team members to enhance service delivery.

Skills

Proficient in English language

Customer service expertise

Strong problem-solving abilities

Basic technical skills

Strong interpersonal skills

Education

High School Diploma or equivalent

Job description

A recruitment firm is looking for a Customer Service Representative for an entry-level position in Cebu City. The role involves handling incoming calls, providing excellent customer service, and resolving inquiries efficiently. Candidates should possess a High School Diploma and be proficient in English. This position offers on-site work at Foundever Cebu and aims to enhance customer satisfaction through effective communication and problem-solving skills. No prior experience is necessary, making it an excellent opportunity for new graduates.