Customer Experience Specialist

Private Advertiser; Iloilo City; On-site; PHP 167,000 - 246,000; Full time

Job summary

Private Advertiser is seeking a customer service representative in Iloilo City to handle inbound calls, identify needs, and provide accurate product information. The role requires resolving issues, processing requests, and documenting interactions across multiple systems.

The position emphasizes empathy, active listening, and adherence to scripts, policies, and compliance while meeting performance targets and undergoing ongoing training.

Responsibilities

• Answer and manage inbound customer calls professionally.
• Identify customer needs and provide accurate information regarding products, services, orders, accounts, or concerns.
• Resolve issues using established procedures and available resources.
• Process customer requests, transactions, account updates, and service-related concerns.
• Document customer interactions across systems.
• Escalate complex or unresolved concerns to the appropriate department or supervisor.
• Meet targets for AHT, QA, CSAT, attendance and productivity.

Skills

Communication skills

Customer service

Empathy

Problem solving

Multitasking

Tools

CRM software

Job description

Private Advertiser is seeking a customer service representative in Iloilo City to handle inbound calls, identify needs, and provide accurate product information. The role requires resolving issues, processing requests, and documenting interactions across multiple systems.

The position emphasizes empathy, active listening, and adherence to scripts, policies, and compliance while meeting performance targets and undergoing ongoing training.