Senior Logistics CX & Operations Lead

A.P. Moller - Maersk; Manila; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Maersk in Manila, Philippines, offers a challenging logistics role focused on smooth shipment execution and ensuring customer requirements are met. You will drive continuous improvement and own delivery accountability within a diverse, high-paced team.

You will support digital transformation, build visual management systems, and lead Kaizen efforts to achieve cost savings and value-adding projects while maintaining KPIs and strong customer service.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business or related field.
• Typically, 2–5+ years of experience in logistics and customer operations.
• Willing to work in an onsite setup and day shift schedule.
• Strong experience in end-to-end Lead Logistics operations and customer servicing.
• Proven track record in delivering service performance and meeting KPIs/SLAs.
• Experience in handling customer interactions, escalations, and operational problem-solving.
• Strong communication skills in English (written and spoken).
• Customer-centric mindset with ability to understand and respond to customer needs.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively in a matrix environment.
• Results-driven with strong sense of ownership and accountability.
• Knowledge of process excellence and continuous improvement practices is an advantage.

Responsibilities

• Ensure smooth and reliable shipment execution by following standard processes, customer requirements, and meeting service level targets
• Act as a key customer contact, building strong understanding of customer needs and driving continuous improvement
• Support digital transformation initiatives through proactive collaboration and operational excellence
• Take ownership beyond day-to-day operations and demonstrate accountability in delivery
• Build and maintain visual management systems in line with process excellence standards
• Implement continuous improvement initiatives (Kaizens) and cost-saving/value-adding projects

Skills

Lead Logistics ops

Customer servicing

English communication

Problem-solving

Cross-functional collaboration

KPI/SLAs

Education

Bachelor’s degree in Logistics, Supply Chain, Business or related field

Job description

Maersk in Manila, Philippines, offers a challenging logistics role focused on smooth shipment execution and ensuring customer requirements are met. You will drive continuous improvement and own delivery accountability within a diverse, high-paced team.

You will support digital transformation, build visual management systems, and lead Kaizen efforts to achieve cost savings and value-adding projects while maintaining KPIs and strong customer service.