Senior Logistics CX & Operations Lead

A.P. Moller - Maersk; Manila; On-site; PHP 335,000 - 603,000; Full time

Job summary

A.P. Moller - Maersk in Manila is seeking a SCM Customer Service Agent to own the customer experience and manage end-to-end shipments in line with company procedures.

You will serve as the primary contact for key customers, coordinate with internal and external stakeholders, and strive for service delivery excellence while identifying upsell opportunities. The role requires experience in export logistics and a fluent English speaker, with a focus on data accuracy, proactive communication, and

Qualifications

• Experience in export logistics and handling 4PL or Control Tower operations.
• Fluent in English (verbal and written).
• Strong customer service mindset and organization.

Responsibilities

• Deliver a best-in-class Customer Service experience.
• Responds to all inquiries in a timely and accurate manner.
• Ensure smooth execution of end-to-end shipments.
• Exception Management & Resolutions.
• Regularly review and update SOP/IOPs.
• Build strong relationships with customers and understand their business needs.
• Own customer issues and resolve with urgency and responsibility.
• Identify improvements in ways of working to enhance service delivery and efficiency.
• Focus on high-quality data to set a high standard for all assignments.
• Proactively inform customers of issues or changes to shipments.
• Achieve KPIs and identify upsell opportunities.

Skills

Export logistics

Fluent English

Customer service mindset

Job description

A.P. Moller - Maersk in Manila is seeking a SCM Customer Service Agent to own the customer experience and manage end-to-end shipments in line with company procedures.

You will serve as the primary contact for key customers, coordinate with internal and external stakeholders, and strive for service delivery excellence while identifying upsell opportunities. The role requires experience in export logistics and a fluent English speaker, with a focus on data accuracy, proactive communication, and