Retail Customer Service Advisor — Full-Time, Cebu Mactan

Concentrix Philippines; Cebu City; On-site; PHP 210,000 - 310,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Health insurance

Career development

Inclusive environment

Employee recognition

Mental health support

Flexible scheduling

Team events

Job summary

Concentrix Philippines in Cebu is hiring a Customer Service Representative for our retail team in Mactan, Cebu. This full-time role involves being the frontline of customer interactions, addressing inquiries and resolving issues to ensure positive experiences.

You will handle calls, process orders, and contribute to meeting performance targets while working with CRM systems and MS Office. We offer competitive benefits and opportunities for development in a supportive environment.

Qualifications

• High school diploma or equivalent.
• Proven customer service experience, preferably in retail or call centre.
• Excellent English communication, both verbal and written.
• Good listening and problem-solving with a customer-centric approach.
• Able to multitask and handle multiple interactions.
• Proficient with computer systems, CRM platforms, and MS Office.
• Flexible hours and weekend availability.
• Willingness to learn new processes and technologies.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Address inquiries, concerns, and complaints promptly and courteously.
• Provide accurate information about products, services, promotions.
• Process orders, returns, and transactions accurately.
• Document interactions in the system with precision.
• Escalate complex issues to supervisors when needed.
• Maintain a positive attitude while handling multiple calls.
• Support team goals and participate in training.
• Contribute to continuous improvement initiatives.

Skills

Customer service

Communication

Multitasking

Problem-solving

CRM systems

MS Office

Education

High school diploma or equivalent

Tools

CRM platforms

MS Office

Job description

Concentrix Philippines in Cebu is hiring a Customer Service Representative for our retail team in Mactan, Cebu. This full-time role involves being the frontline of customer interactions, addressing inquiries and resolving issues to ensure positive experiences.

You will handle calls, process orders, and contribute to meeting performance targets while working with CRM systems and MS Office. We offer competitive benefits and opportunities for development in a supportive environment.